Voice Mailbox and Fax Mailbox

Your Outside The Box Mailbox is designed to receive both Voice Mail and Fax Messages. Set it to receive both Voice Mail and Faxes, or limit it to accept only Faxes or only Voice Mail. Outside The Box also allows you to record a personalized voice mail greeting, specify how many seconds before voice mail answers the call, and set the maximum length of your callers' messages.

If you have your calls forwarded to your office, there is a 7 Cents per minute charge that will be billed to you.

Hunt Groups

Distribute your calls between multiple numbers using hunt groups. Choose to distribute your calls evenly amongst a group of numbers or sequentially in a specified number order. Includes an optional greeting to play to your callers before hunting begins, music on hold, and several end of hunt options.

Setup Fee: Additional $5

 

Call Announcement

Play a brief announcement before your calls are connected. You can customize the announcement to identify which toll free number was dialed, which ad the caller was answering or any similar kind of message you choose. This is especially helpful when using a phone that doesn't display Caller ID, or when multiple 800 numbers ring to the same phone number.

Setup Fee: Additional $2.00

 

 

Call Recording

Choose to record every call you receive, or use call recording intermittently to only capture representative samples of telephone conversations. There are two pricing plans available for Low and High Volume users. There is a an additional one-time setup
fee of $10 to activate Call Recording on an account.

Monthly Fee - Low Volume Plan: $10 per month, plus 5¢ per recorded call
Monthly Fee - High Volume Plan: $60 for each block of 3000 recorded calls, with no per call charge

Initial Greeting: Outside The Box provides an optional default greeting of "Thank you for calling. This call may be recorded for quality control.", or you may record your own custom greeting.

Pay Phone Blocking

Block your toll free numbers from receiving calls from pay phones. The Federal Communications Commission (FCC) requires that the pay phone owners be reimbursed for calls made from their phones. Calls from pay phones to toll free numbers will be charged an additional 60¢ per call if they are not blocked.

One-Time "Per Change" Fee: $10

Since this setting must be changed manually by our provisioning department, there is a one time fee of $10 every time this setting is changed to either block or allow calls from pay phones.